Know Your CustomersBusiness Workshop
Do You Know Your Customers?
Understanding customers is the key to giving them good service. To give good customer care you must deliver what you promise. But great customer care involves getting to know your customers so well that you can anticipate their needs and exceed their expectations.
To understand your customers well, you need to be attentive to them whenever you are in contact with them. The potential rewards are great: you can increase customer loyalty and bring in new business through positive word of mouth recommendation.
This one–day workshop is aimed small business who want gain a real insight into your customers. How to really identify their wants, needs, likes, dislikes, their hang-ups, their barriers to purchase and what they spend their money on.
The ability to understand your customer is essential for every successful business to enable it to grow. This inspirational and interactive workshop gives you the skills, tips and knowledge to ensure you genuinely know what your customer wants and needs and how to deliver it so that they become your best ambassadors.
What you will learn
How to ask the right questions.
Introduction to the research tools to find information
Discover the best ways to find out what they want and require from your business.
How to build a successful rapport with new or existing clients and how to ensure they remain loyal.
Learn the three essential skills you need to genuinely know your customer.
Understand the conscious and unconscious barriers that prevent your customers from taking action, and how to overcome them.
Learn to create a customer experience both digitally and in person that will create loyalty and further help to define your business.
£390.00Contact us about this course