Smarter Business AwardsCustomer Service Award for Pet Professionals
This course is for business owners looking to enable their employees to be independent and to represent their brand to the highest standards. This is fantastic for CPD and demonstrates management that invests in their employees and customer service skills that will retain and increase customer satisfaction.
Save time and be confident that your staff deliver a service that represents your brand every single day. As a pet professional, having the right customer service skills and accreditation to prove it makes you an asset in the Animal Care Sector. This is tailored to this industry to ensure your experiences and knowledge help you to maximise you effectiveness with every customer.
What you'll learn
Effectively communicate in the business world
Improve your personal and professional development
Plan and manage excellent customer service
Problem solve within your business
Understand administrative and CRM systems
Recognise challenging individuals and how to handle them
How to deal with escalating issues
Law and legislation behind customer service
DurationThis innovative course is designed to get you accredited and learn the essential skills for excellent customer service but allow you the flexibility to complete the evidence whilst on the job. With e-portfolio based assessment, this is convenient and has a direct impact on your work. The Level 3 Customer service award has been specifically tailored to the pet services market and gives you an insight into how to specifically improve your customer engagement, involvement, service and retention, so you can gain a QCF qualification without having to stop working. This is supported by a seminar that happens quarterly, directly sharing and improving the practice of your customers and understanding the most up to date and relevant trends for your field.
What you'll need to bring
A notebook and pen
A laptop to access our online resources, including business support
A willingness to take the opportunity to apply the expert knowledge and advice given